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Welcome to Nouveau Skin Therapy Professional!

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Customer Service

  • Shipping & Delivery

    Free delivery on online orders over £200 before VAT Free delivery is available to our Pro customers when ordering over £200 before VAT online. This applies to UK deliveries only. Free delivery is a standard Royal Mail tracked service and has an estimated arrival time of between 1-5 days. Certain high value items are excluded from this offer and delivery costs for these items will be visible during the check out process. Dispatch and Delivery Times If you order before 2pm Monday - Friday, we will aim to process and dispatch your order the same day but at busy times, please be aware this may take longer. Estimates of delivery times are given in the above table. Please note that it can take time to deliver to certain destinations, so please give up to 5 working days for your purchase to arrive.

  • Returns & Replacements

    It is important to us at Nouveau Beauty Group that your order reaches you in perfect condition. If any of your items are damaged, we will arrange a return or exchange for you. If you have received a damaged item, please call customer services on 01977 655635 or email product.sales@nouveauskintherapy.co.uk. Our team will send you the necessary packaging to return the damaged item(s) to us. You must then return the item(s) to us (including the original packaging) within 7 days, clearly stating the problem with the order. Please be aware that the parcel can take up to 7 further working days to be returned to us, unless sent via special delivery. This refers to Post Office deliveries only. We will examine the returned product and will notify you of your eligibility for a refund or exchange via email within a reasonable period of time. Please note, we will not be able to accept returned items if it is determined that they have been used. In such circumstances no refund will be offered. In those cases where a refund or exchange is agreed, the refund or replacement will be made to you as soon as possible. For refunds and reimbursements for postage, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. To return or exchange an item please call, Tel: 01977 655635 or email product.sales@nouveauskintherapy.co.uk Please note that this returns policy does not affect your statutory rights.

  • Ordering

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  • Viewing Orders

    You can at any stage, view the status of your order by login into your account. If you encounter any issues or need assistance, please feel free to give our customer service team a call and the will be able to advise you on 01977 655635

  • UPDATING ACCOUNT INFORMATION

    To update your account information, you can login at any time and edit/change information. If you are having difficulties in doing so, please contact our customer service team and they will be able to assist you on 01977 655635 or email product.sales@nouveauskintherapy.co.uk